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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Paul DiTomo

March 20, 2024

5  out of  5
rating by Paul DiTomo
"Lisa Hall and her assistant, Mary Jo did a fantastic job with State Farm Auto Insurance handling my vehicle’s damage claim. Not only was I helped with the auto repair company and the car rental while my car was being repaired, Mary Jo also followed up 3 different times to see if everything was being taken care of. I was very impressed by this and didn’t know that there are still companies who really care about their customers. I would rate Lisa Hall State Farm AAA+. Thank you again Mary Jo and Lisa. You are the BEST!"
We responded:
"Thank you Paul for the fantastic review! We are always here to help. Making a claim go smoothly is one of our office goals and we achieved that for you. Thanks again for the great rating!!! "
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Shane Moon

October 18, 2023

5  out of  5
rating by Shane Moon
"Outstanding service. With the support and resources from an industry-leading organization, Lisa provides us the security with coverage for all of our needs. It's good to have an agent that can give you the answers when you need them most."
We responded:
"Thank you Amy and Shane. May my office always be there for you and your family. After all, like good neighbor, State Farm is there! ( I had to say it!🤭) "
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Garrett Homb

October 18, 2023

5  out of  5
rating by Garrett Homb
"I have had Insurance through Lisa since I was 16. Over 15 years of great service! I recently hit a deer on Saturday and she answered my call that same morning. Helped me get a game plan together so I could get my truck into a body shop as soon as possible."
We responded:
"so glad to hear your claim is moving along!! Thank you for being a client of mine and State Farm. We appreciate your business."
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Brian

July 12, 2023

5  out of  5
rating by Brian
"Lisa has always responded in a timely manner to questions I may have. She's very professional and knowledgeable. Wouldn't want to go anywhere else."
We responded:
"Thank you Brian for the lovely review! My State Farm agency greatly appreciates it"
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Mr Driftless

July 10, 2023

5  out of  5
rating by Mr Driftless
"My insurance company"
We responded:
"Thank you for the 5 star review. It is nice to see that one is happy with my agency and State Farm!!"
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Justin Dahl

February 21, 2023

5  out of  5
rating by Justin Dahl
"Trust in Lisa Hall. She delivers."
We responded:
"Thank you for the kind words and being part of the State Farm family!!"
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JDavid Hood

July 26, 2022

5  out of  5
rating by JDavid Hood
"Lisa is an exceptionally helpful agent who has helped us make much better insurance decisions for both our business liability and homeowners policies for our rental homes and vacation home in Galena Territory. I am quite impressed and recommend her highly to anyone who wants a trustworthy, very helpful, and very well-informed agent -- as I do."
We responded:
"Great to hear that I was able to be of assistance with your State Farm Homeowners and Rental Dwelling insurance. Thank you for the review, I appreciate it very much!"
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Kris Escalante

May 3, 2022

5  out of  5
rating by Kris Escalante
"Lisa Hall rocks. I reached out to her for home, auto, umbrella and personal article policy estimates and she has already reached out to my current State Farm agent in Colorado and is working up the estimates. She also provided some advice on umbrella policies which is maybe comfortable with my insurance choices so far."
We responded:
"Kris: thank you for the great review! State Farm in Galena, IL welcomes you!"
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Tom Kirchhoff

September 16, 2021

5  out of  5
rating by Tom Kirchhoff
"Great working with a local and trusted agent"
We responded:
"Thank You Tom & Lisa! Welcome to State Farm in Galena IL"
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Tasha Feltmeyer

June 14, 2021

5  out of  5
rating by Tasha Feltmeyer
"Lisa has been my agent for over 21 years. Her service and products are exceptional!"
We responded:
"Thank you Tasha for trusting your insurance needs to State Farm Insurance in Galena!"
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S

April 12, 2021

5  out of  5
rating by S
"It was a great experience working with Lisa Hall for my home and car insurance."
We responded:
"Thank you! Welcome to the State Farm family"
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Kristy Schueller

March 1, 2021

5  out of  5
rating by Kristy Schueller
"Lisa is great to work with and very helpful."
We responded:
"Hi Kristy, thank you for the review. I'm glad we could save Greg some money!"
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David Leo

February 7, 2021

5  out of  5
rating by David Leo
"Lisa provides outstanding service to her clients and is extremely knowledgeable and helpful."
We responded:
"Thank you for the kind words! I enjoy working with you. Lisa Hall, Galena State Farm"
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Jim McCarthy

December 17, 2019

5  out of  5
rating by Jim McCarthy
"Lisa is a great agent"
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Poul Freitag

March 1, 2018

5  out of  5
rating by Poul Freitag
"Friendly staff, really helpful. Highly recommended!"
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Timothy Grass

January 2, 2018

1  out of  5
rating by Timothy Grass
"Disappointing."
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john sturm

April 27, 2015

5  out of  5
rating by john sturm
"Lisa and her staff are the best we have ever worked with. For 15 years she has taken care of all of our needs."